Billing, Renewals & Cancellations

Online hosting checkout

Card checkout covers one hosting term in US dollars and does not start automatic billing. Stripe may place a temporary hold. We capture payment after we approve the order, or cancel the authorization if we decline it. If the final total differs from the amount authorized, we will ask you to approve the revised quote before charging you.

Annual hosting includes the first year of registration for eligible domains, subject to availability. You pay separately to renew the domain after the included year. We confirm registration charges for other domains and quote the renewal price for your exact domain before invoicing. See domain renewal pricing. For help with a cancellation or refund, contact us through support chat and provide your order reference.

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Before you order

Check the written quote for setup charges, recurring fees, taxes, billing dates, and any charges for domains or third-party licenses.

Renewals and cancellations

Confirm whether the service renews, when the next charge occurs, and the method and deadline for cancellation. Before an account closes, export any files, databases, and mail you want to keep.

Refunds and third-party charges

Check the order for refund eligibility, deadlines, and any separately billed services. Applicable consumer rights still apply.