HELP CENTER
Frequently Asked Questions
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Find answers about website help, consultations, custom logos, crafts, and our photographs.
These are general starting points for cPanel hosting and self-hosted WordPress. Menus and available tools vary by plan, version, permissions, and site setup. Each guide links to official documentation; ask support if your screen differs.
cPanel help
What are my hosting nameservers?
Our standard hosting nameservers are:
ns1.stcname.netns2.stcname.net
Enter both nameservers in the nameserver settings at your domain registrar. If your welcome email lists different nameservers, use those or contact support to confirm the correct settings for your account.
Before changing nameservers, confirm your website and email migration with us so your existing services are ready for the switch. DNS changes can take up to 48 hours to appear everywhere.
How do I log in to cPanel?
Use the secure cPanel link supplied by your hosting provider. If you cannot sign in or no longer have the link, use your provider’s account recovery or support channel.
Where do I upload site files?
Open Files → File Manager. Choose the document root for the domain you want to update. Back up any files you plan to replace. cPanel File Manager guide.
How do I create an email mailbox?
Open Email → Email Accounts, select Create, choose the domain, and enter the mailbox name. Availability depends on your plan. cPanel email setup guide.
How do I back up my hosting account?
If your provider enables it, open Files → Backup Wizard. Download the backup and store a copy outside your hosting account. Ask your provider about restoring a full account backup. cPanel Backup Wizard guide.
Email and webmail
How do I read my email in a browser?
In cPanel, open Email → Email Accounts and choose Check Email beside the mailbox. Use that mailbox’s full email address and password when prompted; its password may differ from your customer-portal login.
How do I connect my email to a phone or Outlook?
Open Connect Devices for the mailbox under Email Accounts. Use the secure incoming and outgoing server settings shown for your account. Enter the full email address as the username, and use the mailbox password.
How do I change a mailbox password or quota?
Open Email Accounts → Manage for the mailbox. Available settings include its password and storage allowance. After a password change, update every device using the mailbox. If a quota cannot be increased, ask support about your plan’s limits.
Why is an email missing or bouncing?
Check the recipient address, spam folder, mailbox space, and any bounce message. If available, open Email → Track Delivery to review the delivery attempt. Send support the sender, recipient, approximate time, and error text privately; a server delivery result does not prove inbox placement.
How do I reduce spam without losing good messages?
Use Email → Spam Filters, if enabled. Start by moving suspected spam into a separate folder and review it regularly. Aggressive thresholds and automatic deletion can discard legitimate mail.
Why do messages from my domain go to spam?
Review Email → Email Deliverability for SPF and DKIM issues. If DNS is managed elsewhere, the required records must be published there. Ask support to check the records for your actual mail provider; passing authentication does not guarantee inbox delivery.
Domains, DNS, and HTTPS
Where do I change DNS records?
Use Domains → Zone Editor when our hosting is authoritative for your domain’s DNS. If another provider manages DNS, edit records there instead. Save the existing values before changing A, CNAME, MX, or TXT records, and confirm email-related changes with support.
Why is a DNS change not visible everywhere yet?
DNS responses can remain cached until their time-to-live, or TTL, expires. Confirm that you changed the authoritative DNS records and allow caches time to refresh. Share the domain and changed record with support if results remain inconsistent.
How do I redirect one address to another?
Use Domains → Redirects if available. Check the source, destination, and whether you need a temporary or permanent redirect. Test the result and avoid sending the destination back to the original URL, which creates a redirect loop.
Why does my website show an SSL certificate warning?
Check the domain’s certificate in cPanel’s SSL/TLS Status or SSL/TLS Certificates interface, depending on your version. Note the hostname and warning and contact support. A certificate must cover the address you visit; do not bypass the browser warning.
Files, backups, and server settings
What should I do when my hosting storage is nearly full?
Use Files → Disk Usage to identify large folders, then review files and mailbox usage. Keep an off-server copy of needed backups before removing anything. Ask support before deleting unfamiliar system files or if you need a larger storage allowance.
Can I restore a full hosting backup myself?
cPanel’s Backup Wizard supports certain partial restores, but a full-account restore generally requires the hosting provider. Contact support with the backup date and what needs restoring. Restoring older data can replace newer files or database changes.
How do I change the PHP version for my website?
If enabled, open Software → MultiPHP Manager and select the domain and an available version. Back up first and confirm application, theme, and plugin compatibility. Test the site after a change; ask support if your server offers a different PHP selection tool.
Where can I find website error messages?
Open Metrics → Errors, if available, and look near the time the problem happened. This shows recent web-server errors and may not include every application log. Send relevant excerpts privately to support, with the affected URL and time.
WordPress help
How do I reset my WordPress password?
On your WordPress sign-in screen, choose Lost your password? and follow the link sent to your account email. WordPress password recovery guide.
How do I update WordPress safely?
Back up your site files and database, then check theme and plugin compatibility. Open Dashboard → Updates. After updating, check your public pages and forms. WordPress update guide.
What if I can’t open the WordPress dashboard?
Confirm you’re using your site’s sign-in URL. Note the error, when it started, and any recent changes. If the public site is down too, contact your host. WordPress login troubleshooting.
Getting started and managing your site
How do I install WordPress on my hosting?
If your account includes WordPress Manager by Softaculous, open it in cPanel and choose the installation option. Confirm the domain and folder before proceeding so you do not overwrite an existing site. Ask support if the installer is unavailable.
How do I install or update a WordPress plugin?
Use Plugins → Add New Plugin to find a plugin, or Plugins → Installed Plugins to manage existing ones. Check compatibility, back up, and test after updating. Administrator access is normally needed; managed sites may restrict installation.
How do I change my WordPress theme?
Open Appearance → Themes and preview the theme before activating it. Back up first and test important pages, menus, forms, and checkout afterward. Themes control presentation, so a change can affect more than colors.
What needs to be included in a WordPress backup?
Back up both the database and site files, including uploads, themes, and plugins. Keep copies outside the hosting account and know how to restore them. A content export alone is not a complete site backup.
How do I give someone access without sharing my password?
Create a separate account under Users → Add New and choose a role appropriate to the work. An editor or author often needs fewer permissions than an administrator. Review access when the work is finished.
Pages, images, and editing
What is the difference between a page and a post?
Use pages for standing information such as About or Contact. Posts suit dated articles or updates and can be organized into categories and tags. Your theme controls how each appears.
How do I choose my WordPress homepage?
Open Settings → Reading and choose the latest posts or a static page. If using a static homepage and a separate posts page, choose different pages for each. Save, then check the public site.
How do I edit text or add a block?
Open the page or post and choose Edit. In the block editor, select a block to edit its content or use the inserter to add one. Preview before saving. Page builders and custom-built sites can use a different editing workflow.
How do I add images and alternative text?
Upload or select an image through the editor or Media → Library. Add alternative text that explains meaningful image content; decorative images can use empty alt text. Resize large images for their intended use before uploading.
Can I recover an earlier version of a page?
Open the page or post’s Revisions, if available, to compare saved versions and restore the one you need. Preview the result. Revisions help recover content edits; they do not replace full backups of your site.
Troubleshooting and maintenance
Why do WordPress posts show a 404 error?
Confirm the page is published and its URL is correct. If posts fail while the homepage works, record your current permalink settings and ask support to check rewrite rules. Avoid changing established URL structures without a redirect plan.
What should I do about a critical error or blank page?
Note when it began and any recent updates. Check the administrator email for WordPress recovery instructions. Use a backup or staging copy when investigating plugin or theme conflicts, and ask support if you cannot reach the dashboard.
What does “Error establishing a database connection” mean?
WordPress cannot connect to its database. Possible causes include connection settings or a database-server problem. Contact support with the affected domain and start time. Avoid repeatedly changing database credentials or running repair steps without a backup.
Why is WordPress stuck in maintenance mode?
An interrupted update can leave the maintenance message in place. Allow an active update to finish first. If the message persists, contact support to check whether the update completed before removing maintenance files or retrying it.
Why do I still see the old version after editing?
Confirm that you saved the changes, then refresh the page. Browser, WordPress, hosting, or CDN caches can show an older copy. Clear the relevant cache using its controls and check again; avoid caching private customer or checkout pages.
What can I check when my WordPress site feels slow?
Compare several pages and note when the slowdown occurs. Review large images, caching, unnecessary plugins, and hosting resource limits. Measure before changing settings, and test one change at a time so you know what helped.
Where can I check WordPress Site Health?
Open Tools → Site Health to review status checks and site information. Some recommendations need a host’s help. Share diagnostic information privately with support, and keep debugging details out of public pages.
Design, crafts, and photos
How do I start a custom logo project?
Tell us your business name, what you do, preferred colors and style, and where the logo will be used. Every logo is hand drawn from scratch using a stylus on an iPad or drawing tablet. Use the service request form to begin.
What files and revisions are included with a logo?
Deliverables and revisions are agreed in your project scope before design work starts. Tell us whether you need files for a website, social profiles, print, or signage so the quote can specify the formats, sizes, background options, and revision allowance you need.
How long will my project take?
Timing depends on scope, availability, and the materials or feedback needed from you. Include your target date in the request. We’ll confirm a schedule directly before work begins; submitting a request does not reserve an appointment.
Where can I buy Ozalie’s Dream Designs products?
Follow the shop link to Etsy for current listings, prices, availability, and purchase terms. Etsy purchases and order help take place on Etsy.
Can I order a planter box or toy box now?
Our wooden craft shop is in development. You can ask about a future build; availability, dimensions, materials, finish, price, and pickup must be confirmed before an order is agreed. These planned builds are for local pickup in the Decaturville area, with no shipping.
May I download or use a gallery photograph?
Viewing a photo does not grant permission to reuse it. Email support@leonascorner.net with its title and intended use. Gallery photos are not automatically offered for sale; any license or purchase must be agreed separately.
Service requests and payments
Is the first conversation free?
A 10–15 minute discovery call is free. Paid consultations and professional service options have separate prices, shown on the request page. Appointment availability and project scope are confirmed separately.
What happens after I send a request?
We review the details and confirm the next steps with you. Paid options continue to secure checkout; free discovery requests do not collect a payment. Keep your confirmation or private request link, and reply in the existing thread when adding information.
Does payment automatically reserve my appointment?
No. Scheduling is confirmed separately. Include preferred times and any deadline in your request, and wait for confirmation before making arrangements.
Where can I find billing and cancellation information?
Read our billing, renewal, and cancellation policy and your agreed project scope. For a question about an existing charge or invoice, use support or your customer account.
What should I include in a request?
Include the affected domain, what you were trying to do, the error text, and when it happened. Leave out passwords, verification codes, and payment details.
Technical answers summarized in our own words from the linked cPanel and WordPress documentation. Reviewed November 15, 2026. For further help, browse cPanel’s common questions or WordPress documentation.